Microsoft’s Power Virtual Agents (PVA) is a prebuilt configurable option for your organization to create chatbots that conversationally engage with customers or employees. The service supports multiple languages and several internal or external channels including Teams, Facebook Messenger, Slack, Cortana and many others. Best of all, the interface is incredibly intuitive and doesn’t require any coding or artificial intelligence experience to get started.
One of PVA’s more recent feature adds unlocks exciting new possibilities by enabling your bots to have better engagement by understanding who they are talking to through user authentication. Authentication can provide details about the user that allow agents to skip preliminary questions, have insight into and present topics regarding existing issues / questions related to the user, and much more.