No-code chatbot building
Like all Microsoft Power Platform applications, Power Virtual Agents (or PVA for short) is made with ease of use in mind. The no-code interface makes it possible for non-developer team members to design chatbots to meet their department’s needs.
Interested in adding more complex capabilities? Consider Microsoft’s Azure Cognitive Services and Bot Framework.
PVA isn't just for answering prospect or customer requests: employees can also benefit from chatbots designed for internal use. The convenient Power Virtual Agents app for Microsoft teams enables orgs to embed PVA directly in Teams so it's easy for employees to ask and answer questions from within the popular user interface.
Hundreds of pre-built connectors
Like all Power Platform business tools, Power Virtual Agents comes with hundreds for pre-built connectors. Extend the functionality of your chatbots by connecting them not only with other Microsoft products like SharePoint, but also Twitter, ServiceNow, PagerDuty and more.
Interested integrating Power Virtual Agents to a custom application or solution without a pre-built connector? Our consultants can help. Get in touch with an Altriva Power Platform expert.
Use analytics to monitor the effectiveness of your chatbots and make improvements. Understand where users are disengaging and which chatbots are most successful at resolving tickets.
Chatbot Topic Suggestions
Power Virtual Agents can use AI to extract content directly from a webpage (e.g., FAQs), making it quick and easy to create a PVA chatbot from existing content and documentation. If you don’t update your authentication method, your system may encounter errors connecting to third party applications. Save yourself time, stress, and data loss down the line by making sure you’ve implemented any necessary updates.